+1-619-460-3667 sattlerpublishing@gmail.com
Free standard shipping on All U.S. orders

Frequently Asked Questions

Find answers to common questions about ordering, shipping, and our publications.

Ordering

How can I order books?

You can order our books in several ways:

  • Online: Use our order forms on each publication page
  • Phone: Call at +1-619-460-3667
  • Mail: Send your order with payment to our San Diego address
  • Fax: Fax your order form to +1-619-460-2489

What payment methods do you accept?

We accept:

  • Visa, MasterCard, American Express, and Discover via PayPal
  • Check or Money Order (payable to Jerome M. Sattler, Publisher, Inc.)
  • Purchase Orders from school districts

Are there discounts for ordering multiple books?

Yes! Special savings are available when you order two or more titles. Contact us for details on multi-book pricing.

Do you offer desk copies for course adoption?

Please email us at sattlerpublishing@gmail.com regarding examination or desk copy requests for course adoption consideration. We evaluate requests on a case-by-case basis.

Shipping

Is shipping really free?

Yes! We offer free ground shipping and handling on all orders within the United States. We also ship worldwide and the shipping cost will be calculated upon checkout. This applies to all products on our website.

How long will it take to receive my order?

  • Orders typically ship within 1-3 business days
  • Standard delivery takes 5-7 business days via FedEx or UPS Ground
  • Expedited shipping options are available for an additional charge

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates vary by destination. The rate will be calculated upon checkout. If you prefer, please contact us for a shipping quote to your country.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information (if applicable). You can also contact us with your order details for status updates.

Products

What’s included with each textbook?

Many of our textbooks include a Resource Guide with supplementary materials such as:

  • Reproducible forms and questionnaires
  • Reference tables

Check individual product pages for specific inclusions.

Are the books available in digital/eBook format?

Currently, our textbooks are available in print format only. We are exploring digital options for the future.

How often are the books updated?

We regularly update our publications to reflect current research, best practices, and professional standards. Major revisions are typically released every 5-8 years, with the most current edition always available from us.

Can I purchase individual chapters or sections?

Currently, we only sell complete books. Individual chapters are not available for separate purchase.

Returns & Exchanges

What is your return policy?

Books may be returned within 30 days of purchase for a full refund, provided they are:

  • Unused and unmarked
  • In original condition in the shrinkwrap
  • Complete with all included materials

See our full Return Policy for details.

What if my book arrives damaged?

Contact us immediately with photos of the damage. We will work with you for a replacement.

Can I exchange a book for a different title?

Yes! We’re happy to arrange exchanges. Contact us to initiate an exchange. Any price difference will be charged or refunded.

Academic & Institutional

How can my library order your books?

Libraries can order directly from us using a prepaid purchase order. We also work with library distributors. Contact us for institutional ordering information.

Do you offer course adoption support?

Yes, we support instructors who adopt our textbooks for their courses. Please contact us to discuss:

  • Desk copy availability
  • Course materials
  • Bulk order pricing

Are your books suitable for graduate courses?

Yes! Our textbooks are widely used in graduate programs in:

  • School Psychology
  • Clinical Psychology
  • Counseling Psychology
  • Special Education
  • Social Work

Many professors have used Sattler texts for decades in their assessment courses.

Technical & Website

I’m having trouble placing an online order. What should I do?

If you experience technical difficulties:

  1. Try refreshing the page and attempting again
  2. Try a different web browser
  3. Call us during business hours to complete your order by phone
  4. Email us with your order details

How can I update my account information?

Contact us with any changes to your:

  • Shipping address
  • Billing information
  • Email address
  • Phone number

Is my payment information secure?

Yes, we use industry-standard security measures to protect your payment information. All transactions are encrypted.

Still Have Questions?

If you didn’t find the answer you were looking for, please don’t hesitate to contact us. We’re happy to help!