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Return Policy

Our return and refund policy for textbook purchases.

Return Policy

At Jerome M. Sattler, Publisher, Inc., we want you to be completely satisfied with your purchase. Please review our return policy below.

Return Window

You may return books within 30 days of the purchase date for a full refund or exchange under certain conditions stated below.

Conditions for Return

To be eligible for a return, books must be:

  • Unused and unmarked – No writing, highlighting, or marks of any kind
  • In original condition – Shrinkwrap is not opened, no damage, bent covers, or creased pages
  • Complete – All included materials (Resource Guides) must be returned together

How to Return a Book

  1. Contact us first – Email us at sattlerpublishing@gmail.com or call our customer service line to request a return authorization.

  2. Package securely – Carefully package the book(s) to prevent damage during shipping. We recommend using the original packaging if available.

  3. Ship the return – Send the package to our return address (provided when you contact us). We recommend using a trackable shipping method.

  4. Receive your refund – Once we receive and inspect your return, we will process your refund within 5-7 business days.

Refund Method

Refunds will be issued using the original payment method:

  • PayPal orders – Refunded to the PayPal account
  • Credit card orders – Refunded to the original card
  • Check or money order – Refund check mailed to you

Shipping Costs

  • Original ground shipping on all orders is free
  • Return shipping costs are the customer’s responsibility
  • If you receive a defective or incorrect item, we will cover return shipping

Defective or Incorrect Items

If you receive a book that is:

  • Damaged during shipping
  • Defective (missing pages, binding issues, etc.)
  • Not what you ordered

Please contact us immediately. We will arrange for a replacement at no charge and cover return shipping costs.

Exchanges

We are happy to exchange books for different titles. The same return conditions apply. Any price difference will be charged or refunded accordingly.

Non-Returnable Items

The following items cannot be returned:

  • Books with writing, highlighting, or marks
  • Books with damage not caused by shipping
  • Books returned after 30 days
  • Books that have been opened out of the shrinkwrap

Contact Information

For return inquiries:

Frequently Asked Questions

Q: How long does it take to receive my refund? A: Once we receive your return, refunds are processed within 5-7 business days. It may take an additional 3-5 business days for the refund to appear on your credit card statement.

Q: Can I return a book I purchased from a bookstore or other retailer? A: No, books purchased from third-party retailers must be returned to the original point of purchase.

Q: What if my book arrived damaged? A: Contact us immediately with photos of the damage. We will work for a solution with you.

Q: Can I exchange my book for a different title? A: Yes! Contact us to arrange an exchange. Any price difference will be charged or refunded.

We appreciate your business and are committed to your satisfaction. If you have any questions about our return policy, please contact us.